Shipping and Delivery Policy

Last updated: October 2, 2026

This policy applies to concierge orders paid to Upsurge Labs LLP ("Lauki", "we", "us").

1. Where we deliver

We deliver to addresses across India that the retailer or courier serves. Before you pay, we confirm that your pin code is serviceable.

2. When we place your order

We place your order with the retailer or service provider within 1 working day of your payment being confirmed, and send you the order confirmation.

3. Delivery timelines

• Products are shipped by the retailer or their courier partner. Delivery usually takes 2 to 7 working days within India, depending on the retailer and your location.
• Same-day or express delivery is available where the retailer offers it; the actual charge is shown to you before you pay.
• Service, travel and event bookings are confirmed by email or message with the booking reference; nothing is physically shipped.
• Digital goods and vouchers are delivered by email or chat, usually within 24 hours.

Timelines are estimates from the retailer or courier and can change due to stock, weather, holidays or courier delays. We share tracking details with you as soon as the order ships.

4. Shipping charges

We pass on the actual shipping charge from the retailer or courier, with no markup. It is shown as a separate line before you pay.

5. Delays, damage and non-delivery

If your order is delayed beyond the estimate, arrives damaged, or does not arrive, contact us. We follow up with the retailer and courier for you and, where the order cannot be delivered, refund you as set out in the Cancellation and Refund Policy.

6. Contact

Upsurge Labs LLP, Koramangala 4th Block, Bengaluru, Karnataka 560034. Email [email protected]. Full details on the Contact Us page.